Question 1

What Is The Austrian Airlines Phone Number?

Accepted Answer

Users seeking general support from Austrian Airlines, such as flight bookings, changes, baggage assistance, refunds, or compensation, can dial the toll-free number (800) 843-0002 for efficient assistance. This helpline is also available to request special services and travel information within working hours. Individuals with disabilities can contact the customer care team for help using the helpline at (310) 616-5585. Austrian Airlines’ contact number, +4 (351) 766-3100, is available to guide users in English. Lastly, customers requesting information and assistance in French can reach the relevant agent at +3 (318) 514-9840 during working hours. Be sure to have your six-character booking code, passenger name, and travel dates ready, along with the questions you’d like to find out answers to.

Question 2

What Is The Austrian Airlines Email Address?

Accepted Answer

The Austrian Airlines email address, austrian.airlines.refund.bsplink@austrian.com, is the only option to communicate with company agents for all purposes. Clients can use this email to submit their queries, complaints, feedback, and suggestions to the agents during working hours. However, the response time can vary depending on the complexity of the issue and the volume of requests. This channel of communication is suitable for inquiries that do not require immediate attention and resolution. Generally, Austrian Airlines' customer service team responds to email inquiries within a few hours.

Question 3

What Is The Austrian Airlines Headquarters Address?

Accepted Answer

Clients seeking to consult Austrian Airlines’ support at the corporate headquarters can visit the address, Office Park 2, Wien, Wien A-1300, Austria. It is recommended to consult agents in person when the problem is sensitive or too complex to resolve online. Users can also relay such concerns via mail to the corporate office. However, if the issue is general and can be resolved online, consulting via phone, email, or the Austrian Airlines chat is the best option.

Question 4

What Are The Austrian Airlines Customer Service Hours?

Accepted Answer

Austrian Airlines’ customer service hours are not specific. Instead, the user support team is available to provide efficient assistance 24/7. However, the efficiency of responses depends on the complexity of the issue and the method used to convey it. Therefore, it is essential to consider that when reaching out.

Question 5

Can I Contact Austrian Airlines Support Online?

Accepted Answer

To reach the user support team online, visit the Austrian Airlines website and click Help & Contact on the homepage. That will direct you to a new page with details on current flight information, including travel advisories, flight status, check-in, baggage, extra services, bookings, and cancellations. Among these, users can select the most relevant option to access detailed information on that. Those seeking to contact Austrian Airlines’ customer service for technical assistance can complete the form at the bottom of the page by providing their full name and booking code/ticket number, and clicking “Continue” to submit their issue to the relevant agent.

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